We adopt unconventional approach to provide best value for money services matching both commercial and business needs.
We provide bespoke cloud hosting infrastructure services to develop, test and run your business operations on secure, finely tuned and cost effective cloud infrastructure. We offer one hour free consultation to help you identify your end to end cloud hosting requirements.
We help our clients develop migration plan by identifying fit for purpose platform and services, set up test environments, carry out testing, simulate migration and migrate data and services. We adopt techniques to carry out migration with minimum or no downtime.
We work with clients to define quality expectations and performance benchmarks. We help clients set quality controls , review quality against quality expectations and maintain quality register. We also assist customers develop test cases to carry out performance testing against defined performance benchmarks.
We assess users skills levels and accordingly provide training to meet service operations needs. Customised operational procedures are documented and provided to users based on roles.
Documents may include sensitive information specific to users. Custom developed documents are provided through business email. We recommend users to store these documents in their internal document management system. General user documentation could be available online, subject to client’s consent.
As part of user acceptance testing (UAT), clients will test data extraction. We recommend clients to extract data as per agreed schedule for off line records. Any specific data extraction needs will be addressed as part of service delivery.
Bespoke backup services are delivered as per client’s needs. Both automated backups as well as manual backups services can be provided. Comprehensive documentation are provided for secure and efficient manual backup operations by client. If required by client, We can provide shared as well as dedicated backup services involving client’s staff. Following backup services can be delivered;
Configuration baselines are documented and handed over to clients. Any changes to baselines are documented and processed through change management processes seeking approvals from both client and account managers. Baselines are revised and appropriate version control techniques are applied. Changes are applied and tested on development and test environments (if available). In absence of these environments, backups are taken before changes. Configurations are tested after applying changes. Nessus or similar tools are used to test security. Vulnerabilities identified are either patched or configurations are rolled back by restoring from backups.
Potentials threats to our services are assessed through penetration tests and vulnerability assessments. Critical and high level vulnerabilities patched immediately. Others patched once a week, ideally during weekends and our of working hours keeping room to restore from backups. We use Nessus or similar tools to scan our services. We keep track of patches released by technology vendors like Microsoft, Redhat, IBM etc. We are also using independent databases like CERT & NIST to keep track of vulnerabilities.
We identify potential compromises through security & monitoring controls like DDOS protection, WAF, monitoring and notification systems. As per response plan, agreed with client. This may include setting system in maintenance mode, identify cause, patch, block attacker, restore, monitor. We respond immediately to incidents.
We provide level 1 support for end to end technology infrastructure.
Support response times: Within 2-3 hours
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support availability: 9 to 5 (UK time), Monday to Friday
We provide remote as well as on-site Level 1 support with flexible fit for purpose fee structure. We provide technical account manager for each client.
Services fees are computed on the basis of time spent on the company’s affairs by the partners and our staff, and on the level of skills and responsibility involved. The price of work performed shall be calculated using the hourly time rates from £80 – £200 per hour. Fees subject to discount for long term engagements, at Kounteq’s discretion.
As an exhibit of Kounteq’s commitments towards providing quality services to our clients, up to one (1) hour of courtesy consultancy/advisory session will be offered to understand client’s needs and brief on our approach towards meeting their needs. A formal early start agreement or definitive agreement will be drafted and signed based on initial discussions.
|G Suite – Computing, Collaboration and Productivity tools.||User||10||Monthly|
|Cloud Hosting (virtual or bare metal) (dedicated or shared)||Instance||25||Monthly|
|Content development. Logo, images, text etc||Unit||10||Hourly|
|Web Application Firewall||Unit||20||Monthly|
|Disaster Recovery as per required RTO & RPO||Unit||100||Monthly|
|Offline backup||8 GB||10||Once-off|
|System updates and upgrades||Unit||100||Monthly|
|Content Delivery Network||Unit||10||Monthly|
|ID and Access Management||Unit||10||Monthly|
|Remote access tools configuration (SSH, Remote Desktop)||Unit||50||Once-off|