We help organisations identify right technology in their businesses for improved productivity as well as long lasting effects in their corporate strategy.
Our non-conventional methods and approaches help our customers achieve their digital transformation goals in most effective manner.
Courtesy session help both parties identify potential collaboration opportunities towards digital transformation advisory and/or consultancy service delivery. Engagement plan to be developed with mutual agreement based on initial discussions.
We work with clients to define quality expectations and performance benchmarks. We help clients set quality controls , review quality against quality expectations and maintain quality register. We also assist customers develop test cases to carry out performance testing against defined performance benchmarks.
We provide level 1 support for end to end technology infrastructure.
Support response times: Within 2-3 hours
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support availability: 9 to 5 (UK time), Monday to Friday
We provide remote as well as on-site Level 1 support with flexible fit for purpose fee structure. We provide technical account manager for each client.
Services fees are computed on the basis of time spent on the company’s affairs by the partners and our staff, and on the level of skills and responsibility involved. The price of work performed shall be calculated using the hourly time rates from £80 – £200 per hour. Fees subject to discount for long term engagements, at Kounteq’s discretion.
As an exhibit of Kounteq’s commitments towards providing quality services to our clients, up to one (1) hour of courtesy consultancy/advisory session will be offered to understand client’s needs and brief on our approach towards meeting their needs. A formal early start agreement or definitive agreement will be drafted and signed based on initial discussions.
Cyber security consultancy